Hotel Group: Corporate Social Responsibility Mission Statement

“We are committed to putting sustainability at the forefront of our business objectives,
without compromising on our guest experience and satisfaction.”

CSR OBJECTIVES

• Reduce energy consumption by 20% by 2020
• Match every £ raised by staff and guests up to £50,000 per year
• Reduce per room night utility costs by 15% by 2020
• Reduce per food cover utility costs by 15% by 2020
• Reduce water consumption by 25% by 2020
• Reduce general waste by 40% by 2020, and increase amount of waste recycled by 80%
• Reduce the amount of laundry by 10% by 2020

ENVIRONMENTAL OUTCOMES

Electricity

Reduced by:

From 2014 to 2015, the group collectively reduced electricity consumption by 5.1%, saving 569,406.67 kWh. This is enough electricity to power 184 medium sized homes in the UK for a year.

Gas

Reduced by:

From 2014 to 2015, the group collectively reduced gas consumption by 11.2%, saving 571920.78 kWh. This is enough gas to heat 46 medium sized homes in the UK for a year.

Waste

Reduced by:

From 2014 to 2015, the group reduced general waste by 9.8%, saving 48,375kg. This is equivalent to the weight of 18 elephants.

Laundry

Reduced by:

Compared to 2014, the group reduced the amount of outsourced laundry by 4.3%, saving 17,978kg. This is equivalent to the weight of 18 polar bears.

Water

Reduced by:

In 2015, the group reduced water consumption by 22.2%, saving 57,025m3 water. This is the amount of water needed to fill 23 Olympic pools.

CO₂

Reduced by:

Compared to 2014, the group reduced total CO2 emissions by 393.48 metric tonnes CO2 in 2015. This is equivalent to emissions released by an average passenger car driving around the equator 38 times.

Room Nights

Utility costs reduced by:

From 2014 to 2015, the group reduced per room night utility costs by 11.2% from £12.47 to £11.07.

Food Covers

Utility costs reduced by:

From 2014 to 2015, the group reduced per food cover utility costs across the restaurants by 7% from £1.24 to £1.15.

In 2015, the group collectively reduced utility costs by

Key actions

• Key card activated lighting installed in all rooms
• LED lighting introduced in all guest rooms
• Movement sensors installed in low use areas
• Chief engineers trained to effectively use BMS systems
• Boiler set point temperature reduced to 19°C
• Staff workshop on energy and water conservation
• All dripping taps fixed
• Flow control systems fitted in showers and toilets
• Introduction of induction hobs in kitchens

CHARITABLE DONATIONS

The group supports 12 registered UK charities, and in 2015 raised donations of